Claire Rowland
Claire Rowland is an independent UX strategist, design manager and
researcher with a particular interest in experience design for the
internet of things/connected devices. Previously, she was the service
design manager for AlertMe.com,
a connected home platform provider, and head of research at design
agency Fjord. She is writing a book for O’Reilly on Designing Connected
Products, due out in early 2015.
Border Sessions 2014 - Wed, 12 Nov 2014
Why the technology of the internet of things poses big challenges for the user experience of IoT services
The ‘internet of things’ is still a heavily technology driven field and
many of the products and services that fall into this category are still
mostly of interest to early adopters. That’s fine, but as the
technology matures, we need to understand how to create things mass
market users want, understand, and enjoy using. This will be an upcoming
challenge for UX designers in the next few years. This talk will
outline why the technology of the internet of things poses big
challenges for the user experience of IoT services, and how multiple
layers of design are needed to cope with the complexity of
interconnected devices: from productisation to service design, clear
conceptual models and cross-device usability.
