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Claire Rowland

Claire Rowland is an independent UX strategist, design manager and researcher with a particular interest in experience design for the internet of things/connected devices. Previously, she was the service design manager for AlertMe.com, a connected home platform provider, and head of research at design agency Fjord. She is writing a book for O’Reilly on Designing Connected Products, due out in early 2015.

Border Sessions 2014 - Wed, 12 Nov 2014

Why the technology of the internet of things poses big challenges for the user experience of IoT services
The ‘internet of things’ is still a heavily technology driven field and many of the products and services that fall into this category are still mostly of interest to early adopters. That’s fine, but as the technology matures, we need to understand how to create things mass market users want, understand, and enjoy using. This will be an upcoming challenge for UX designers in the next few years. This talk will outline why the technology of the internet of things poses big challenges for the user experience of IoT services, and how multiple layers of design are needed to cope with the complexity of interconnected devices: from productisation to service design, clear conceptual models and cross-device usability.